The national six competition, not only to fight products, but also to fight for service.

In order to further improve the service level of the country, Dongfeng Commercial Vehicles and Dongfeng Cummins Engine Company have continuously improved the service capacity of the country within the service system. The two sides jointly carried out capacity building of regional maintenance centers throughout the country, and promoted and radiated surrounding areas through the improvement of regional center service capabilities. On October 10, 2019, Dongfeng Cummins presented 40 sets of Guoliu teaching disassembly engines to Dongfeng Commercial Vehicles for 20 regional diagnostic and repair centers to train the nationwide engine service personnel.

Dongfeng Cummins DCEC presented teaching training machine ceremony to DFCV DCEC presents teaching training machine ceremony to DFCV

These 40 engines mark the further deepening cooperation between Dongfeng Cummins and Dongfeng Commercial Vehicles, continuously integrate resources, improve terminal service capabilities and improve customer satisfaction. At the same time, the two sides' joint efforts in the service field will also lay a solid reserve force for the two sides to join hands in the attack on the Sixth era.

The introduction of "remanufacturing" engines including two series of ISD and ISZ

The 40 teaching disassembly engines presented by Dongfeng Cummins include 20 ISD series engines and 20 ISZ series engines. The engines will be sent to Dongfeng Commercial Vehicles in 20 diagnostic and repair centers in different provinces and cities in Shanghai, Shandong, Chongqing, Jiangsu and Shaanxi.

Dongfeng Cummins presented 40 sets of Guoliu teaching disassembly engine to Dongfeng Commercial Vehicle Dongfeng Cummins presented 40 sets of Guoliu teaching disassembly engine to Dongfeng Commercial Vehicle

It is worth mentioning that these 40 teaching disassembly engines are made of Dongfeng Cummins remanufacturing technology and remanufactured parts. This is not only an affirmation of Dongfeng Cummins remanufacturing technology, but also an effective way to expand its remanufacturing business. Since 2004, Dongfeng Cummins has developed remanufactured products, which have been recognized by many customers and formed a certain market foundation. This time, Dongfeng Cummins will use its remanufactured engine products in the service field, which not only enables service personnel to quickly improve the actual operation level, but also minimizes costs and resources, and helps enterprises reduce costs and increase efficiency.

Vehicle + engine companies jointly improve the service capacity of the country

Dongfeng Cummins donated 40 teaching remanufacturing engines to Dongfeng Commercial Vehicles. It is not just a simple gift. Dongfeng Cummins' team will also participate in the post-training process.

Dongfeng Cummins donated 40 teaching remanufacturing engines to Dongfeng Commercial Vehicles Dongfeng Cummins donated 40 teaching remanufacturing engines to Dongfeng Commercial Vehicles

It is understood that Dongfeng Cummins Service will follow up with Dongfeng Commercial Vehicle Service Department to conduct various trainings for service providers in all regions, including National Six Engine Product Training, Key Fault Maintenance Diagnostics, etc., and for different training contents. Dongfeng Cummins will also send technical experts and teachers to support the field and continuously improve the maintenance technical capabilities of service providers in the service system.

Li Lianzhi, Vice Minister of Dongfeng Commercial Vehicle Service Department Li Lianzhi, Vice Minister of Dongfeng Commercial Vehicle Service Department

Li Lianzhi, deputy director of Dongfeng Commercial Vehicle Service Department, said: Strengthening the ability of after-sales service, solving customer problems more quickly and effectively, eliminating customer complaints, winning customer trust, will promote vehicle sales.

Dongfeng Cummins Service Director Liu Jianguo Dongfeng Cummins Service Director Liu Jianguo

Not only that, Dong Jiang Cummins Service Director Liu Jianguo said that Dongfeng Cummins will continue to cooperate with Dongfeng Commercial Vehicles in customer training. In 2020, the two sides will organize customer training in different content and different ways in training centers across the country, especially in large customers and end customers, so that customers can better understand product features, operation and maintenance, warranty and other aspects. Quickly familiarize yourself with the car and achieve economic driving. Bring a better driving experience to customers and increase customer satisfaction.

Li Lianzhi, deputy director of Dongfeng Commercial Vehicle Service Department, Liu Jianke, chief of Dongfeng Commercial Vehicle Service Technology, Ryan Putnam, Director of Cummins China Service Engineering, and Liu Jianguo, Director of Dongfeng Cummins Service, unveiled the training machine Li Lianzhi, deputy director of Dongfeng Commercial Vehicle Service Department, Liu Jianke, chief of Dongfeng Commercial Vehicle Service Technology, Ryan Putnam, Director of Cummins China Service Engineering, and Liu Jianguo, Director of Dongfeng Cummins Service, unveiled the training machine

It can be said that the donation of 40 National Sixth Teaching Engines is also a swearing-in for both the improvement of the service system and the strengthening of the service guarantee in the Sixth era.

In order to ensure service security, at present, Dongfeng Cummins's service providers with the qualifications of the National Sixth Service can basically cover all provinces in the country, providing protection for effective response to systemic failures; and establishing a three-level service technical support system for joint OEMs and regional service providers. And the service process, the formation of regional expert commando team, in order to solve the various problems that may arise in the shortest time for the user.

Dongfeng Cummins Service will follow up with Dongfeng Commercial Vehicle Service Dongfeng Cummins Service will follow up with Dongfeng Commercial Vehicle Service

In addition to the network layout, Dongfeng Cummins has also started six major tasks for the construction of the national six service capacity: First, digital after-sales service, including single-machine instrumentation, preventive maintenance, remote calibration, etc.; second, maintenance standardization; third, training Caravan activities; the fourth is to improve the tooling rate; the fifth is to develop terminal training materials; the sixth is to lay out DPF cleaning equipment. Among them, just over a month ago - on August 30 this year, Dongfeng Cummins took the lead in delivering the first national six DPF cleaning equipment to its Beijing service providers.

"If you don't seek the overall situation, you don't want to find a domain." For the country six, from product to service, Dongfeng Cummins is clearly ready.

Reading volume: Source: Cummins Author: hear the wind

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