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Received more than 600 messages a day. Each operator had to call more than 60 calls every day to make a return visit. The online consultation QQ was always flashing... After the “Jinan Edition†customized bus service platform was formally launched, the attention was very high. . The reporter went to the background live interview of the platform and learned that the information will be aggregated to the dispatch center and enter the first batch of line design stage after the fastest 10 days. In the vast amount of information, the most concentrated destination is the Hi-tech Zone.
The destination of High-tech Zone is located in the most concentrated place
Every morning from 8am to 6pm, it is the working time of the call center staff of the Jinan Bus Travel Branch. However, on these two days, they are busy till 8 or 9 o'clock every night to get the job done. "There is a lot of information, and we will all call back one by one. On average, each person will call more than 60 calls a day," Han Xiaoyu, a call service center manager, told reporters. Jinan Custom Bus Platform received a total of 579 messages that day, and an hour later, the amount of information increased to 617. "There are calls and consultations with QQ."
The reporter learned that during the preliminary stage of the platform trial, a total of more than 700 pieces of information submitted by the public were received. After the staff returned to work one by one, it was found that in the commuter custom bus destination options, the Qilu Software Park in the High-tech Zone was very concentrated . "In the more than 700 pieces of information, 105 work stations have been filled with 'Qilu Software Park'."
In addition, in the residential area options, the newly-built large-scale communities such as “Leng Neng Ling Xiu City†and “Sunshine 100†have large demand for customized buses.
After the “Directâ€, the “big station†finally considered the multi-station line
According to the “Guangzhou Custom Bus Implementation Rulesâ€, for the information submitted by the citizens, the call service center staff will return visit within 10 working days, and then this information will be “packaged†and sent to the Jinan Bus Travel Branch. The dispatch center will carry out the design of the line after it has been aggregated and analyzed by the staff. Subsequently, the designed line will be publicized on the customized bus service platform, and the public can make reservations according to the situation.
When it comes to circuit design, the relevant staff said that the principle of “convenience and quickness†should be taken as the fundamental principle. “In the selection of the stop location of the site, we should try to choose not only to facilitate passengers getting on and off the bus, but also not to cause traffic jams and affect the traffic of other vehicles. position."
In order to reflect the advantages of “convenient and quick†custom bus service, the staff said that when designing a circuit, first consider designing a direct-stop line, consider the form of a large station express train, and finally consider a multi-site line similar to an ordinary bus.
Submit your phone number online and be sure to write it accurately
The reporter saw in the call service center office of the Jinan Public Transport Tourism Branch that eight staff members were busy registering information and answering calls, almost hanging up one phone call, and then picking up another phone again. Although busy, but the staff are patiently asked and carefully recorded for each phone call, "this work needs to be very careful, can not be a little sloppy." Han Xiaoyu said.
However, the staff did a lot of "useless work." “Some passengers submitted information on the platform several times, and some passengers wrote the wrong phone number when submitting information, which resulted in the appearance of an invalid call.†The staff reminded passengers that after filling in the information through the platform, they only needed to You can submit it once, and when you complete, please ensure that your phone number is accurate. After submitting the information, please also pay attention to the return call of “87969200â€.