·Beijing established the first car mediation consumer dispute committee

It was learned that with the support of the industry and commerce, consumer associations and other departments, Fangshan District established the city's first “people's mediation committee” to mediate automobile consumption disputes. The mediation committee hired industry and commerce, consumer associations, lawyers or legal staff to serve as technical appraisers. In the future, when consumers have a car breakdown and their responsibilities are unclear, the committee can analyze the cause of the failure for the consumer, mediate the car consumption dispute, and reduce the rights of the parties to the dispute.
It is understood that in order to promote the integrity management of automobile business enterprises and protect the legitimate rights and interests of consumers, Beijing Fangshan District has established a car circulation development promotion association with 19 automobile 4S enterprises as the main body, and established the People's Mediation Committee of the Automobile Circulation Development Promotion Association. Mediation of car consumption disputes.
The industrial and commercial personnel told the reporter that the People's Mediation Committee will conduct mediation in accordance with the principle of voluntariness and equality of the parties. The scope of acceptance includes six kinds of complaints: consumers' personal injury or property losses due to the quality of the car itself or related services; Complaints from consumer groups; hot, difficult or biased complaints; complaints from consumers to district courts, district courts entrusting mediation committees to mediate complaints; other complaints with significant influence in the automotive industry and society Typical case of universality.
According to reports, the People's Mediation Committee of the Automobile Circulation Development Promotion Association is jointly established by Fangshan Industrial and Commercial Branch, Fangshan District Justice Bureau and Fangshan District Consumers Association. The office space and mediation room are located in Fangshan Industrial and Commercial Branch. The personnel appointed by the mediation committee have a high level of policy in the field of consumption, relevant laws and regulations, and certain mediation experience.
Among them, the Automobile Circulation Development Promotion Association will recommend automotive technical professionals to serve as technical appraisers. In the event of a car breakdown and unclear responsibilities, the initial identification of the car-related troubles will be preliminarily identified to analyze the cause of the failure for the consumer; the committee also hired 1 to 2 people who are familiar with consumer-related laws, regulations and policies, and have certain analytical capabilities, act as assistants to the mediator, responsible for the acceptance of disputes and preparations before mediation.
“When a consumer purchases a car or accepts a service for a consumer dispute, the consumer can submit a written application or apply verbally.” According to the industrial and commercial personnel, after the application is received, the transfer party will agree to accept the mediation. The committee accepts it and enters the mediation process. In mediation, on the basis of finding out the facts and distinguishing between right and wrong, fully explain, patiently guide, eliminate barriers, help the parties reach an agreement, and the general dispute will be settled within one month.

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